all the good stuff that allow to figure out why your port forward is not working.įor most customers it's not hard to get it working, but for a few it's really, really hard to figure out why your network is not doing what we expect. A support ticket includes things like your network map, router IP address, hops to the internet.

That's why we have the ticket number system. We need to know things that you will have a hard time answering. Besides, supporting your network over the phone is pointless. There are not enough hours in the day to offer phone support for a $40 product. When we had a public number it rang non-stop. We have a very popular site and less than 99.9% of our site traffic actually makes a purchase, yet most of them want their problem solved. We don't have a phone number because there is just the 3 of us doing support and we get so many calls from people wanting free support that we simply can't handle the workload. In addition we are thinking about making our cart only allow a single purchase per day because the reality is MOST customers do only want 1 copy / day. In any case, we always refund accidental double purchases as long as you let us know within 90 days (the limit for processing refunds with our CC processor. In your case that rule allowed you to accidentally click the 'Buy' button twice. We allow people to make 2 purchases / day because some customers have needed to purchase 2 copies / day for them selves and others. Hey Robert, I'm sorry that you got double billed and I'm glad that we were able to refund you.

Port forwarding network utilities key